A leading Tech-enabled solutions provider develops Cloud based Emergency Roadside Services for its Insurance customers

The Business Issue

Our customer is a leading tech-enabled solutions provider for insurance companies, offering outsourced claim services for Emergency Roadside Services, and claims reporting 24x7x365 availability. Their business issues were:

  1. Service Provider portal UI not user friendly.
  2. Online Payment Debit feature needed.
  3. Migration of the Supervisor Approval process from the old legacy system.
  4. Overall structured performance testing to be done.
  5. Performance Scorecard dashboard needed as part of the Service Provider portal.

The Solution

  1. Developed Microsoft Azure, SharePoint & .NET based solution to address customer requirement.
  2. Implemented Performance Scorecard dashboard based on ETA.
  3. Revamped UI of Service Provider portal to make it very user friendly.
  4. Implemented the Payment Debit feature which is used for tracking a payment.
  5. The migrated Supervisor Approval process from the old legacy system.
  6. Performance testing of the application done to ensure scalability, reliability & transaction response time


  1. Insurance companies found the new UI very User-friendly thereby increasing throughput and experience
  2. Improved Account Receivables
  3. Achieve scalability to accommodate growth in business with Cloud-based solution.

Other Success Stories