Our customer is a leading tech-enabled solutions provider for insurance companies, offering outsourced claim services for Emergency Roadside Services, and claims reporting 24x7x365 availability. Their business issues were:
- Service Provider portal UI not user friendly.
- Online Payment Debit feature needed.
- Migration of the Supervisor Approval process from the old legacy system.
- Overall structured performance testing to be done.
- Performance Scorecard dashboard needed as part of the Service Provider portal.