The customer has 100K+ providers (individuals and organization entities). While they continue to serve their customers, providers would like their data about various partners and their preferences, networks, addresses, etc. that they operate for, to be maintained accurately. The customer needed to have an application that will enable them to perform the data management activities efficiently. Their key business issues were:-
- Decentralized data management of the providers
- Higher turnaround time for the provider data to get updated
- Incorrect data processing for downstream applications consumption
- Inefficient handling of bulk change requests to the providers’ data
- The extensive manual effort to maintain data by the operations team
- Existing code issues acting as a hindrance to the overall operations
The application had to Go-Live by a particular deadline as certain providers and their markets needed to have that efficiency on an urgent basis to increase customer satisfaction and growth.